Season 4 - Ep. 9 | The Necessity of Change with President and CEO of Wells Fargo Charlie Scharf

When it comes to disruption, transformation, and change, perhaps no industry has experienced this more over the past decade than the financial services industry. From online and mobile banking, to FinTechs, to data analytics and AI, to changing regulations, leaders of banking and financial service institutions have had to navigate through a tremendous amount of change.

On this episode of Redefiners, President and CEO of Wells Fargo, Charlie Scharf, sits down with Clarke and Hoda to peel back the covers on how he’s managed through so much change over his more than 25-year career in financial services. Charlie talks about his leadership journey, from his early years working with banking legends Jamie Dimon, Sandy Weill, and Bob Lipp, to his first actions to restore trust and confidence as a new CEO at Wells Fargo during a tumultuous time for the company. He’ll share his insights on how he manages culture to balance the risk of change while protecting what’s working in the business, how he views FinTech companies, gaining new perspectives from board roles, and how technology and AI have transformed the financial services industry and where it’s going next.

We'll also hear from Tuck Rickards, a Managing Director in our San Francisco office, who will outline the barriers leaders face when implementing AI—and how to bridge them.

If you enjoyed this episode, you might also like these Redefiners episodes:

• Leadership Lounge – Why even top leaders need a mentor

• Unpacking Leadership Lessons with Marriott International President and CEO Tony Capuano

• Front Row Seat to the Digital Revolution with Microsoft Vice Chair and President Brad Smith – Part 1 and Part 2
  

• Private Investment Guru David Rubenstein Goes Public on How to Be a Successful Leader & Investor

Charlie Scharf
President and CEO of Wells Fargo

Charles W. Scharf has been chief executive officer and president of Wells Fargo & Company, and a member of its Board of Directors, since October 2019.

A financial services veteran with more than 25 years of experience in leadership roles in the banking and payments industries, Charlie served as chief executive officer of Bank of New York Mellon from July 2017 to October 2019 and the chairman of its board from January 2018 to October 2018. He was also chief executive officer and a director of Visa Inc. from November 2012 to December 2016.

Previously he was a managing director of One Equity Partners at JPMorgan Chase & Co. and chief executive officer of Retail Financial Services at JPMorgan Chase. He also was chief executive officer of the retail division of Bank One Corp., chief financial officer of Banke One Corp., chief financial officer of the Global Corporate and Investment Bank division of Citigroup, and chief financial officer of Salomon Smith Barney and its predecessor company.

Charlie earned a Bachelor of Arts degree from Johns Hopkins University and an MBA from New York University.

He is a director of Microsoft Corporation and is a member of The Business Council. He lives in New York City.